Shipping & Returns

Order Issues:

Please Contact Us if you have any problems with your order. We're here to help!

Returns:

We gladly accept returns under the following conditions - 
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery

We cannot refund any upgraded or expedited shipping fees, only the cost of the item. 

Buyers are responsible for return shipping costs.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Exchanges:

If you have ordered the wrong size, please follow the return instructions above...

And Contact Us for assistance. 

Unfortunately, we will still need up to 3 weeks for fabrication of the new size. Following the Size & Fit instructions below each item description will help ensure the correct size. 

Cancellations:

Generally, we cannot accept cancellations because we start producing your items as soon as your order is placed. If it is still within a few hours of your placing your order, Contact Us for assistance and we will see what we can do.

Fabrication Time:

Our items are made to order and require up to three weeks for fabrication time before shipping. We generally ship orders as soon as they are ready unless you contact us beforehand about other arrangements.

If you need something sooner, please get in touch to confirm if we have stock on hand or to see if rush production is available.

All of the items in your order will ship together. So, the item with the longest fabrication time will determine when the whole order is shipped.

(Items in steel generally require the longest fabrication time.)

Shipping:

Shipping time will depend on the shipping method you select at check out. Please be aware that we cannot guarantee strict delivery deadlines. We rely on external delivery services such as USPS and UPS to deliver our packages. And the date by which they deliver is entirely their responsibility.

That said, we are here to help sort out any shipping issues, so please reach out if you encounter one. 

International Shipping:

Duty, tax and brokerage fees may be assessed upon importation. Our shipping charges are only for the cost of carriage and do not include these additional charges. Contact the carrier and the customs authority in your country for further information.

Goods shipped outside of the US will be described as plastic or metal goods. Combined import duty and tax are typically 5-20% of the total order value. In some cases, an additional brokerage fee may be assessed by the carrier.

If delivery of your order is refused, you will be responsible for the original shipping charges, as well as any import duty, tax, and brokerage fees that may be assessed.

We are unable to estimate the length of any potential delivery delays resulting from the customs process. 

International packages may arrive without gift packaging.

Further Questions?

Feel free to contact me at Katherine@xover0.store or through our contact form